Bank Statement Adjustments let you reconcile bank transactions that don't correspond to a tenant invoice or disbursement — such as bank fees or unidentified deposits. This feature must be enabled before use and is available for Client/Trust Accounting customers only.
Note: Trust accounting compliance requires funds to be recorded in separate ledgers per customer. In many jurisdictions, a Suspense Ledger is not considered appropriate — Bank Adjustments are recommended as the compliant alternative. Confirm practices with your auditor or relevant regulatory authority.
Step 1: Enable Adjustments in Company Settings
Navigate to Settings > Manage Companies and select your company.
Scroll to Optional Features.
Set Allow trust account bank adjustments to Yes.
Click Save.
Step 2: Select the Adjustments Report in Trust Account Settings
Go to Settings > Trust/Client Accounts and select the relevant account.
Scroll to Close of Period.
Select the Unpresented Bank Adjustments Report.
Click Save.
Reconciling a Transaction as an Adjustment
Navigate to Bank Reconciliation.
Locate the transaction to adjust.
Click Find and Match.
Select Create Adjustments.
Where Adjustments Appear
Bank Trust Account Reconciliation Report — listed in reconciliation details.
Unpresented Adjustments Report — adjustments not yet cleared.
Bank Adjustments — accessible from the Balances section on the Client/Trust Account home screen.
Unreconciling an Adjustment
From the Client/Trust Account home page, go to Balances > Bank Adjustments.
Locate the transaction and click the Audit ID link to view the bank statement entry.
Click Unreconcile.
In Asia-Pacific, "Trust Account" is standard; European customers use "Client Account". Client/Trust Accounting does not apply to North American customers. For more information, see our Glossary of Regional Terminology.