VAT Receipts and Payment Requests are UK-specific features for managing VAT liability in commercial property Client Accounting. Payment Requests prompt tenants to pay — they are not VAT invoices. A VAT Receipt is generated and issued after payment is received against a Payment Request.
Identifying Payment Requests and VAT Receipts
In your invoices and receipts lists, Payment Requests and VAT Receipts are distinguished from standard invoices and receipts by a green icon.
Issuing and Sending VAT Receipts
Navigate to the Client Accounting hub.
Click View receipts — this option only appears when a payment has been processed against a Payment Request and the receipt has not yet been sent.
Click Send Emails to send by email, or Download as .zip to print and mail.
A notification banner indicates if a VAT Receipt has already been emailed or printed. During bank reconciliation, you can batch-send VAT Receipts by clicking Send VAT Receipts after the statement is reconciled.
Reversing VAT Receipts
When a tenant payment is reversed, a Reversal VAT Receipt is auto-generated with negative amounts. Send it to the tenant if the original receipt was already sent. To find it: open the Payment Request, click Less Payment, and click through to the relevant payment to access the VAT Receipt.
To view all VAT Receipts for a tenancy: navigate to Income & Expenses > Receipts.
Payment Request Credit Notes
A Payment Request Credit Note is generated when a credit note is raised against a property with Payment Requests active. These are not taxable. Credit notes cannot be allocated against Payment Requests if there is no related property assignment or the property is not configured to use Payment Requests.
Handling Multiple Payment Requests
Receipt each Payment Request individually — you cannot receipt multiple at once.
After marking each as paid, you can reconcile one bank receipt against multiple paid Payment Requests.
You cannot pay an Invoice and a Payment Request simultaneously with a single entry. Reconcile part to one, place the balance in Suspense, then resolve against the other.
This feature applies to UK customers only. For more information on regional terminology, see our Glossary of Regional Terminology.