If something in Re-Leased isn't loading or working as expected, check our status page before contacting support. It shows whether we're aware of any issues affecting our systems.
Check Re-Leased service status: https://status.re-leased.com
What you'll see
The status page shows the current state of each part of Re-Leased, grouped by area:
Sign In
Property Management (including Tenancies + Rent and Forms + Agreements)
Email + SMS
Accounting + Payments (including Accounting Integrations, Client/Trust Accounting and Re-Leased Pay)
Portals + Apps (Tenant, Landlord and Property Manager apps and portals)
Credia AI (Lease Extraction, Documents and Email Integration)
Reporting + Data (Reporting + Workflows, Insights, Data Imports and the Re-Leased API)
If everything is running normally, you'll see "We're fully operational". If there's an incident, the affected area will be flagged and updates will be posted as we work on it.
Looking at past incidents
Select View history at the bottom of the status page to see previous incidents and how long they lasted.
If the status page shows no issues but you're still having a problem
Try these steps first:
Refresh the page or sign out and back in.
Try a different browser or an incognito/private window.
Check your internet connection.
If the problem continues, contact our support team through the chat icon in the bottom right of this page, and let us know what you're seeing and when it started.