Automatic payments through Re-Leased Pay are designed to continue automatically across normal tenancy changes. This article explains what happens to automatic payment setups when specific tenancy events occur.
Note: The scenarios below describe rent invoices. Where a tenant has set up automatic payments for all invoice types, the same rules apply to their other invoices. Any invoice above the tenant's payment limit is held for approval rather than charged automatically. See Reviewing Automatic Payments Held for Approval.
Tenant Vacating
Before the last rent reminder email — the reminder reflects any changes and payment processes as expected. Automatic payments cease when the tenancy ends.
After the reminder, before payment — a payment unsuccessful email is sent as the amount has changed. Rent must be paid manually. Automatic payments stop when the tenancy expires.
Tenancy Cancellation
Before the last rent reminder — payment proceeds normally with the final adjusted amount in the reminder.
After the reminder, before payment — the tenant receives an unsuccessful payment email and must pay the last invoice manually. Automatic payments end with the cancellation.
Tenancy Term Expiry (Non-Holding Over)
Before the last rent reminder — payment is processed and any amount changes are communicated in the email.
After the reminder, before payment — the tenant receives an unsuccessful payment email and must pay manually. Automatic payments stop at expiry.
Tenancy Term Expiry (Holding Over)
Before the reminder — payments continue uninterrupted.
After the reminder, before payment — a payment unsuccessful email is sent requiring manual payment. The automatic payment setup persists for future invoices.
Rent Review
Before the rent reminder — the updated amount is included in the reminder and payment proceeds as planned.
After the reminder, before payment — a payment unsuccessful email prompts manual payment. Automatic payments continue with the new amount going forward.
Additional Scenarios
Tenant pre-pays before the reminder — the invoice won't be paid via the automatic payment system, but the automatic payment setup continues for future invoices.
Credit note applied before the reminder — the reminder reflects the credit and payment proceeds as scheduled.
Credit note applied after the reminder — a payment unsuccessful email is sent. Manual payment is required while the automatic payment setup remains active.
Invoice due within 3 days of setup — the payment is scheduled and the reminder sent, but payment is deferred until the three-day window passes. This may cause temporary arrears.
Existing invoices at setup — automatic payments only apply to rent invoices created and approved after setup. Existing invoices must be paid manually.
Invoice generated on the same day as setup — that invoice must be paid manually. Automatic payments apply from the next invoice onwards.
Note: The Client/Trust Accounting setting Must receipt the oldest invoice first does not affect invoices paid through Re-Leased Pay.
For Asia-Pacific customers, the term "Trust Account" is used. European customers refer to this as "Client Account". Client/Trust Accounting is not available to customers in North America. For more information on regional terminology, see our Glossary of Regional Terminology.