When a tenant sets up automatic payments for all invoices, they set a per-invoice payment limit. If an invoice is above that limit, Re-Leased Pay holds it for approval instead of charging it automatically, so the tenant can review a larger-than-usual amount before it's paid. This article explains how held invoices work.
What "Held for Approval" Means
Invoices at or below the tenant's payment limit are paid automatically on their due date. When an invoice is above the limit, it's placed in a held state:
The invoice is not charged automatically.
The tenant is emailed and asked to review and approve the payment.
Their automatic payment setup stays active — only the over-limit invoice is held.
Automatic payments for rentm only does not have an auto-pay limit.
Reviewing and Approving a Held Invoice
The tenant opens the review page from the link in the held-for-approval email, or from the Review action next to the invoice in Re-Leased Pay. The page shows the invoice details, the amount being held, and the tenant's current payment limit, with two options:
Approve payment — the invoice is paid using the tenant's saved automatic payment method on the next payment run.
Pay with another method — the tenant pays the invoice using a different payment method.
Held Invoices Don't Expire
A held invoice stays available to approve until it's paid. If the invoice is paid another way or is cancelled or voided, the hold is removed automatically and no approval is needed.
Seeing Held Invoices
Held invoices are marked with a Held — awaiting approval indicator in the invoice list, so you can see at a glance which invoices are waiting on tenant approval. If a tenant cancels their automatic payments, any held invoices are released from the held state.
For Asia-Pacific and European customers, "Outgoings" refers to property charges recovered from tenants. North American customers will see this labelled as "Operating Expenses". For more information on regional terminology, see our Glossary of Regional Terminology.