When a tenant submits a maintenance request through the Tenancy App or Fixflo, it appears as Requested Maintenance in Re-Leased. The Maintenance Hub tile on your Dashboard turns red and shows a count of pending requests.
Navigating to Requests
In the Maintenance Hub, new maintenance requests appear in a dedicated section at the top. From here:
Title link — opens the full task details, including photos and documents from the tenant. You can approve or decline the request here.
Property link — opens a preview of the related property.
Requested By link — opens the tenant's contact details (for app requests) or the Fixflo task.
Actions for Requested Maintenance
Approve — creates a new Maintenance Task with Incomplete status, ready for management.
Decline — sets the task to Declined and moves it to the Declined tab.
Decline and Email Tenant — declines the request and sends an email to the tenant via the Tenancy App.
Declined Requests
Declined requests move to the Declined tab in the Maintenance Hub. You can reinstate a declined request here, which reverts its status to Requested.
