The QuickBooks Online integration with Re-Leased does not support all QBO features. Review these limitations before setup to understand where manual workarounds are needed.
Automated Credits/Payments
Disable this feature in QBO to avoid sync issues: Account & Settings > Advanced > Automation — turn off related settings.
Discounts and Mark-Ups
Transactions with discounts or mark-ups do not sync with Re-Leased. Use these workarounds:
Replace discounts with a negative line item in QBO.
Replace mark-ups with a positive line item in QBO.
Multi-Currency
Contacts and invoices using multiple currencies cannot sync. To resolve: contact Re-Leased Support to unlink these from the integration, make the contact inactive in QBO, then create a new contact using your home currency.
Contacts with Multiple Email Addresses
Each contact in QBO must have a single email address to sync with Re-Leased. Remove additional email addresses from the contact in QBO.
Description-Only Lines
Invoices, bills, credit memos, and vendor credits containing only a description line cannot sync from QBO to Re-Leased.
Sent Status
The Sent status in QBO only appears if an invoice is dispatched using QBO itself.
Tax Rates with an Effective Date
Re-Leased does not support tax rates in QBO that use the Effective Date feature. If sync errors occur: adjust the future effective rate in QBO to match the current rate, then create a new tax rate for any upcoming changes.
Product Bundles
Invoices or credit notes containing product bundles in QBO will not sync to Re-Leased.
Archiving Contacts
Archiving a contact in Re-Leased does not reflect in QBO. Archive the contact in both platforms separately.
Refunds
Refunds issued in QBO cannot be transferred to Re-Leased during synchronisation.