If a sync error persists after attempting to fix it in either system, you can unlink the problematic record to stop Re-Leased from attempting to sync it. Unlinked records are not deleted — they remain available to relink and retry when you're ready.
How to Unlink a Record
Click the Sync icon in the navigation bar and select View sync statuses to see all connected companies and their sync status.
Click View results for the company with the error.
Note the contact name, invoice ID, or other identifying details of the failing record.
On the Sync Results page, set the filter to Linked or Show all, then enter the record ID in the search bar.
Select the record and click Unlink Records. Re-Leased will exclude this record from future syncs.
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Viewing Unlinked Records
Go to the Sync Results page.
Apply the Unlinked filter to see all records excluded from syncing.
⚠️ Branding check: This screenshot may show old branding — replace before publishing.
How to Relink a Record
First, resolve the original sync error. Without doing this, the record will fail again.
Go to the Sync Results page and apply the Unlinked filter.
Select the record and click Link Records.
⚠️ Branding check: This screenshot may show old branding — replace before publishing.