If a sync error persists after attempting to fix it in either system, you can Unlink the problematic record to stop Re-Leased from attempting to sync it. Unlinked records are not deleted — they remain available to relink and retry when you're ready.
How to Unlink a Record
Locate the sync error by clicking the flag symbol, then click the validation message for more details.
Note the contact name or invoice ID for reference.
Navigate to the Sync Results page. Set the filter to Linked or Show all, then enter the record ID in the search bar.
Select the record and click Unlink Records. Re-Leased will no longer attempt to sync this record.
Unlinked records are stored under the Unlinked filter and can be relinked at any time.
How to Relink a Record
First, resolve whatever caused the original sync error. Without doing this, the record will fail again.
Go to the Sync Results page and set the filter to Unlinked.
Select the record and click Relink Records.
The record will be included in future sync attempts once relinked.
