If a sync error between Re-Leased and QuickBooks Online persists after attempting to fix it in either system, you can unlink the record to stop it from affecting future syncs. A common example is a contact configured with multi-currency in QuickBooks Online — once enabled, this cannot be undone, so unlinking is the appropriate resolution.
How to Unlink a Record
Click the flag icon to access the sync error, then click the validation message for more details.
Note the contact name, invoice ID, or other details of the failing record. Alternatively, skip to step 3 and search manually.
Navigate to the Sync Results page. Set the filter to Linked or Show all, then enter the record ID in the search bar.
Select the record and click Unlink Records. Re-Leased will exclude it from future syncs.
Viewing and Relinking Records
Unlinked records remain accessible — apply the Unlinked filter on the Sync Results page to find them.
To relink a record once the underlying issue has been resolved:
Go to the Sync Results page with the Unlinked filter applied.
Select the record and click Link Record.
Note: Relinking without resolving the original issue will result in the same sync error. Always ensure the record meets Re-Leased's requirements before attempting to relink.