If a red banner appears in Re-Leased or you receive an email notification, your Xero connection has been revoked and needs to be re-established. Only users with Manage Add-ons permissions can reconnect. Unusual invoice numbers appearing in Re-Leased can also indicate a sync disruption.
Common Causes of Revoked Access
Xero trial period expired — renewing your subscription restores access.
Changes to user permissions in Xero — verify the connecting user's authorisations.
Accidentally clicking Disconnect App in Xero's settings.
Server maintenance or software upgrades in Re-Leased or Xero.
Xero API outages.
How to Reconnect to Xero
Click the Reconnect to Xero link in the notification banner.
Click Continue, then Connect to Xero.
Select the same Xero organisation you were originally connected to.
Confirm the Sync From Date. This auto-fills with your original sync date — adjust it if you have unlocked a previously locked period in Xero.
Note: The reconnection process may take some time to complete. You can continue working in Re-Leased while the sync runs. Syncing "all time" is not available — set your Sync From Date carefully to ensure all required invoices and credit notes are included.