The Tenant Health Score (THS) is a composite metric in Re-Leased that evaluates the financial stability and operational risk of tenants across your commercial property portfolio. It combines three data components — arrears, term, and maintenance — into a single score to help you identify at-risk tenants early.

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The THS takes an equal blend of three components. Each starts at 100% and is reduced based on the criteria below.

Each tenant starts at 100%. For each arrears escalation threshold your company has configured that the tenant breaches, 25% is deducted. A tenant breaching all four escalation points scores 0%.

The term component evaluates upcoming critical lease events within a 6-month monitoring window. As key events approach without action, the term score deteriorates toward zero.

The term component is forward-looking only — past renewal behaviour does not influence the current score.

Planned maintenance does not affect the score. Reactive maintenance tasks over the past 12 months are evaluated — more than two reactive tasks begins to reduce the score.

The THS Dashboard consolidates all three components into a unified view of tenant performance across your portfolio. It shows the distribution of tenants across health score quintiles, helping you identify high-performing tenants and those requiring attention.

The dashboard can be segmented by Lease Type, Property Type, and Tenant Industry, and filtered by tenant, industry, property manager, or company. A detailed tenancy schedule at the bottom lists each tenant's component and aggregate scores, filterable by quintile.

In North America, Tenancies are referred to as Leases. For more information on regional terminology, see our Glossary of Regional Terminology.