During the disbursement process you can control how owner statements and remittance advices are delivered to owners and creditors, and which documents are attached.
Sending Owner Statements
After initiating the disbursement to owners, click Email Owners at the Disbursement Correspondence stage. Two delivery options are available:
One email per statement — each owner ledger is delivered in a separate email.
One email — All statements in one PDF — all of the owner's ledgers are combined into a single PDF and sent in one email.
Note: For owners using the Combined Residential owner statement, their delivery method remains unchanged. When selecting "All statements in one PDF", each owner group member and any additional recipients will receive a separate email with a single PDF for the group.
Attaching Income Invoices and Expense Documents
Tick the relevant checkboxes to include supporting documents with the statement email:
Income — attaches invoices and credit notes linked to income on the statement.
Expense — includes attachments from expense invoices and credit notes.
Fees — attaches fee invoices shown on the statement (typically one invoice with a line item per fee).
These preferences can be saved on each owner's contact page to streamline future disbursements.
Posting to Owners
Owners with Post as their preferred send method will have their complete statements — including all income and expense documentation — consolidated into a single PDF for download. Non-PDF attachments cannot be included in the downloaded document.
Note: If an owner has no send method assigned, statements will not be automatically emailed or downloaded. Set the send method in the owner's contact details.
Sending Remittance Advice to Creditors
Email — creditors with an email address and Email as their send method will receive remittance advice electronically. You can add or update a creditor's email address directly from the disbursement screen.
Post — selecting Post downloads all creditor remittance advices as a single PDF, ready for printing and mailing.
For Asia-Pacific customers, the term "Trust Account" is used. European customers refer to this as "Client Account". Client/Trust Accounting is not available to customers in North America. For more information on regional terminology, see our Glossary of Regional Terminology.