Arrears Rules define the automated communication sequence triggered when a tenant has overdue invoices. Once set up, Re-Leased automatically flags matching overdue invoices for action based on the criteria you define.
Before creating arrears rules: ensure you have the relevant communication templates set up — email, letter, and text message. See the articles on Correspondence Templates and Text Message Templates for guidance.
Creating an Arrears Rule
Go to Settings and select Arrears/Delinquency Rules.
Click + Create New Arrears / Delinquency Rule.
Assign a descriptive Title — this name appears during Arrears Hub selection.
Choose the Arrears / Delinquency Type: Rent, Non-Rent, or Both.
Under Actions, set the sequence of communications. Use the length and units fields to define when each step triggers, then click + Add Action and select the Delivery Method and Template for each step.
Mark the rule as Default if it should be your company's primary rule — only one rule can be default.
Click Save Rule.
Editing an Existing Rule
Go to Settings > Arrears/Delinquency Rules and click the rule you want to edit.
In North America, "Arrears" is referred to as "Delinquency" and "Tenants" as "Leases". For more information on regional terminology, see our Glossary of Regional Terminology.