Arrears Statuses let you label a tenant's payment situation — for example, "Payment Plan" or "Legal Action" — so your team can see the reason for arrears at a glance in the Arrears Hub and reports.
Creating and Managing Arrears Statuses
Create — select + Create new arrears status type, name it, and save.
Edit — use the Contextual Menu [...] to edit the status name and save.
Archive — archive a status via the Contextual Menu [...] and confirm.
Restore — in Archived arrears status types, use the Contextual Menu [...] to restore.
Assign to a tenancy — in Tenancy Details, select the Arrears Status from the dropdown and save.
Note: Arrears statuses are visible in the Tenant Arrears Report, Aged Tenancy Arrears Report, and the Arrears Hub.
In North America, "Arrears" is referred to as "Delinquency" and "Tenants" as "Leases". For more information on regional terminology, see our Glossary of Regional Terminology.