Recurring rent payments in Re-Leased Pay automate rent collection by charging the tenant's saved payment method on each invoice due date. This article explains how the recurring payment cycle works from invoice generation through to payout.
How the Recurring Rent Payment Cycle Works
1. Invoice Generation and Approval
A recurring payment is only scheduled when there is a current, approved rent invoice in the system. Recurring payments apply to rent invoices created and approved after the recurring setup date — existing or overdue invoices must be paid manually.
2. Payment Reminder (3 Days Before Due Date)
Tenants receive an email reminder three days before the invoice due date. The reminder confirms the upcoming payment amount, notifies the tenant of any rent changes, and includes a link to cancel the recurring setup if needed.
3. Payment Attempt (On Due Date)
Payment is attempted on the invoice due date. If successful, the tenant receives a payment confirmation immediately and the invoice status updates based on your Invoice Payment Recognition setting. If unsuccessful, the invoice remains unpaid, the tenant receives an email to pay manually, and the recurring setup stays active for future invoices.
4. Invoices Approved After the Due Date
If a rent invoice is generated and approved after the due date has passed, there is a three-day lead time before the payment attempt is made.
5. Payout Processing
Once payment is successful, funds are processed according to your payout schedule. Depending on the payment method and your region, this typically takes 2–7 business days.
Recurring Payments and Invoice Payment Recognition
Your Invoice Payment Recognition setting controls when invoices are marked as paid — not when payment is collected. If you use At time of funds received or Manually, invoices may appear in arrears reports during the 2–7 business day settlement period, and automated arrears communications may trigger while payment is in processing. Review your arrears communication workflows if you use these settings. See Configuring Invoice Payment Recognition Settings for details.
Frequently Asked Questions
Will changing my Invoice Payment Recognition setting put tenants into arrears? If you switch to At time of funds received or Manually, invoices will show as unpaid for up to 7 business days while funds settle. Consider adjusting arrears communication timing to account for this.
Does the recognition setting affect when payment is collected? No. Recurring payments are always attempted on the invoice due date. The setting only controls when the invoice is marked as paid.
What happens if a recurring payment fails? The tenant receives an email to pay manually. The invoice remains unpaid and the recurring setup continues for future invoices. Track failed payments in the Payments Hub.
Can tenants cancel their recurring payment? Yes — at any time via their Invoice Overview screen or the link in their payment reminder email.