When you have multiple Re-Leased Pay accounts within a company, the default account setting and property allocation work together to determine which bank account receives each tenant payment. If you have a single Re-Leased Pay account, set it as the default and all tenants will be able to pay online.
What Is a Default Payment Account?
A default account acts as a catch-all for properties that haven't been explicitly allocated to a Re-Leased Pay account. Payment routing follows this logic:
If the property is allocated to a specific account → payment goes to that account.
If the property is not allocated to any account → payment goes to the default account.
If there is no default account and the property is unallocated → the tenant will not see the Pay Online option.
Note: Only one account per company can be set as the default at any time.
Setting Up a Default Account
During account creation, check the default account option on the Select bank account step and confirm with Set as default.
Changing the Default Account
Navigate to Settings > Re-Leased Pay > Accounts.
Select the account you want to make the default.
Edit the account and check the Default option.
Save your changes and confirm with Change default.
Important: Changing the default cancels all existing recurring payments for tenants in affected properties. Tenants will be notified by email and prompted to re-create their recurring payment.
Removing the Default Account
If you uncheck the default option and no other account is set as default, a warning appears: "All properties using this account as a default will no longer accept or offer online payments." Confirm with Set as default only if all properties are (or will be) allocated to specific accounts, or if you intentionally want to disable online payments for unallocated properties.
Identifying Allocation Status
On the Payment Accounts list page, you can see which account is marked as Default, how many properties are allocated to each account, and a None Allocated warning on accounts with no properties allocated (excluding the default).
Best Practices
Single account — keep it set as the default so all properties can accept online payments.
Multiple accounts — allocate properties to their specific accounts first, then decide whether to set a default for remaining properties.
New properties — newly added properties are not automatically allocated. If a default is set, they'll route there. If not, allocate them manually before tenants can pay online.