You can reduce charges for a tenancy using negative line items on rent or outgoings templates, scheduled rent changes via Rent Reviews, or credit notes for one-off reductions.
Negative Line Items on Rent or Outgoings Templates
Add a negative line item to the rent or outgoings template to show a reduction on the invoice. Keep in mind:
The final Net Rent total must not fall to $0 or below.
For Client/Trust Accounting: negative line items are only permitted when every line on the template or invoice uses the same ledger.
Scheduling Rent Changes with Rent Reviews
Use Rent Reviews to schedule reminders and introduce new rent templates close to the date of change. Set new templates to start at the same point in the billing cycle (e.g. the 1st of the month) to avoid inconsistencies.
Future Rent Templates
Use the New Rent option in Rent & Outgoings to add future-dated templates for short-term discount periods (e.g. a 12-month reduction). If other changes like budget adjustments are expected within that timeframe, use Rent Reviews instead to prevent templates from overriding each other.
Fee Behaviour with Negative Line Items (Client/Trust Accounting)
Fee rule based on Money in/out of an Account — fees are calculated per line where the account matches the rule, which may produce a negative fee entry for the discounted amount.
Discount on a different income account not in the fee rule — no fee is raised for that line item.
Fee rule based on Rent Receipted — fee is calculated against the invoice's total value including negative line items, regardless of accounts used.
Credit Notes for One-Time Reductions
For a single-instance charge reduction, raise and apply a credit note. This is simpler than modifying rent templates or scheduling future rent changes.
In North America, "Tenancies" are referred to as "Leases". For more information, see our Glossary of Regional Terminology.