For our Asia-Pacific users, the term "Trust Account" is used, while our European customers will be familiar with the term "Client Account". For more information on regional terminology, please refer to our Glossary of Regional Terminology.
Setting up your Re-Leased account correctly is crucial for managing your properties effectively. This step-by-step checklist covers critical, additional, and optional settings to ensure your account is configured according to best practices. By following these steps, you’ll optimize your workflow and have a seamless property management experience.
Crucial Settings for All Account Types
Company Settings
Set up essential details for each company:
- Upload a logo.
- Enter company address and contact information.
- Set invoice advance generation preferences.
- Define user access permissions for security.
Navigate to: Settings Menu > Manage Companies and complete these steps for each company. For more information, refer to Setting Up a New Company.
User Roles
Review, edit, or create user roles to assign appropriate permissions (Pro accounts only).
Navigate to: Settings Menu > User Roles. For additional guidance, see Introduction to User Roles.
Users
Invite new users and grant access to specific companies if you manage multiple entities:
- Navigate to: Settings Menu > Users > Invite User.
- Assign company access under Users > Companies > Companies Without Access.
Refer to Inviting a New User and Managing Users for detailed steps.
Re-Leased Pay
Set up your Re-Leased Pay account for handling transactions efficiently.
Navigate to: Settings Menu > Setup Account. Learn more at Creating Your Re-Leased Pay Account.
Communications
Customize email footers, letter headers, and footers for professional branding.
Navigate to: Settings Menu > Templates. Detailed instructions are available here.
Invoice Templates
Create and set a default invoice template to ensure uniformity across transactions.
Navigate to: Settings Menu > Invoice Templates. Follow the steps outlined in Customizing Invoice Templates.
SPF Records Setup
Ensure email deliverability by setting up SPF records. Learn more at Understanding Email Deliverability.
Additional Crucial Settings for Trust/Client Accounting
Review Company Contact Details
Verify the following information to display accurate details on owner statements:
- Company Name
- Phone
- Postal Address
- Payment method and account details for management fees
Use the Global Search function and locate your company under the "Company" contact type.
Bond Authority Contacts
Add Bond Authority contacts for governing bodies and interest-bearing bond accounts.
Navigate to: Quicklink Menu > New Contact > Type = Bond Authority. Read more at Setting Up a Rental Bond Authority.
Owner Statements
Customize owner statements for better financial reporting:
- Set default type and customize logos or banners as necessary.
- Adjust email display and color schemes.
- Select a tax number for NZ, ABN for AU, or VAT for UK regions.
Navigate to: Settings Menu > Owner Statement Options. See Customizing Owner Statements for more information.
Chart of Accounts
Adjust and add account codes based on your accounting requirements. Tax types need to be set up before any account codes can be added.
Navigate to: Settings Menu > Chart of Accounts. Learn more at Managing Chart of Accounts.
Disbursement Profiles
Create profiles for consistent and accurate disbursements.
Navigate to: Settings Menu > Disbursement Profiles. Visit Managing Disbursement Profiles for more details.
Fees
Set up rules for managing Client/Trust Account fees:
- Add management fees.
- Adjust fee rules per your requirements.
Navigate to: Settings Menu > Fee Rules. Instructions can be found in Setting Up Fees for Client/Trust Accounting.
Additional Settings to Consider
Notes for Invoices
Enable and customize property or tenancy notes to appear on invoice screens.
Navigate to: Settings Menu > Manage Companies > Select Company > Invoicing. More info: Displaying Property and Lease/Tenancy Notes.
Additional Features
Consider enabling and customizing other optional features:
- Adding disclaimer texts for work orders.
- Setting arrears/delinquency rules.
- Establishing approval workflows for invoice and work order approvals.
- Configuring compliance types, templates, and maintenance certifications.
- Linking maintenance types to your Chart of Accounts.
- Setting up rent review types and templates.
For further details, explore our guides on Approval Workflows, Supplier Compliance, and Work Order Templates.
See these related articles for further assistance:
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